Refund Policy
Returns / Refunds / Exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
To start a return, you can contact us at support@piscesnet.com, providing photos of the item with tags, the reason for the return, and the receipt or proof of purchase. We will verify within 1-3 business days.
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return shipping will be at your expense if it's a personal matter. (ie: buyers remorse) A refund or exchange will then be initiated when the item returns to us in it's unopened and original condition.
If the product is flawed or incorrect, you can contact us at support@piscesnet.com, providing photos of the item with tags, and the receipt or proof of purchase, we will immediately reship you the correct item completely free of charge with an upgraded method. Or, if the original item is out of stock, we will refund you in full or offer a gift card for an even higher amount! Satisfaction is our personal guarantee here at Piscesnet!
Refunds: We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@piscesnet.com
European Union 14 day cooling off period：Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Cancelling an order
Cancelling an order is usually not possible unless it's within the first hour after purchasing, so please purchase with confidence and certainty!
We start automatically processing orders within the first 30-90 minutes here at Piscesnet. We're very efficient, and pride ourselves on that to your personal benefit!
If you still want to cancel an order after it's been shipped, rest assured that you can contact us to arrange a return for a full refund once it arrives.